Privacy Policy

1. Introduction

dotSolved.ai, a division of dotSolved Inc. (“dotSolved,” “we,” “us,” or “our”), headquartered at 4900 Hopyard Rd Suite 285, Pleasanton, CA 94588, is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit dotsolved.ai (the “Site”), use our products (AI PACT, Nexatron, Enterprise Agents), or engage with our services.

By using our Site or services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our Site and services.

2. Information We Collect

2.1 Information You Provide

• Contact information: Name, email address, phone number, company name, and job title when you fill out a form, request a demo, or contact us.
• Platform preferences: Which enterprise platforms (Oracle, NetSuite, Salesforce, Microsoft) you use or are interested in.
• Communication data: Messages, inquiries, and feedback you send to us.
• Account data: If you create an account on our private portal, we store your name, email, and a securely hashed password.

2.2 Information Collected Automatically

• Usage data: Pages visited, time spent, referring URLs, and navigation patterns.
• Device data: Browser type, operating system, screen resolution, and language preferences.
• IP address: Used for security, fraud prevention, and approximate geographic location.
• Cookies and similar technologies: See our Cookie Policy for details.

2.3 Information We Do Not Collect

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data through our Site.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and demo requests within one business day.
• Provide, maintain, and improve our products and services.
• Send relevant product information, updates, and marketing communications (with your consent where required by law).
• Analyze Site usage to improve user experience and content.
• Detect, prevent, and address security issues and fraud.
• Comply with legal obligations and enforce our terms.

4. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Service providers: Cloud hosting (AWS), email delivery, and analytics providers who process data on our behalf under contractual obligations.
• dotSolved Inc.: Our parent organization (dotsolved.com) for coordinated service delivery when you engage both entities.
• Legal compliance: When required by law, regulation, legal process, or government request.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Contact form submissions are retained for 24 months. Account data is retained for the life of the account plus 12 months after deletion. You may request earlier deletion by contacting us.

6. Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including:

• Encryption in transit (TLS/HTTPS) and at rest (AES-256).
• Secure password hashing (bcrypt) for account credentials.
• HTTP-only, secure cookies for session management.
• Security headers (HSTS, X-Frame-Options, Content-Type-Options).
• Role-based access controls for internal systems.

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Opt-out: Unsubscribe from marketing communications at any time.
• Data portability: Receive your data in a structured, machine-readable format.

To exercise any of these rights, contact us at privacy@dotsolved.ai. We will respond within 30 days.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, contact privacy@dotsolved.ai.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States and India, where dotSolved has offices. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Third-Party Links

Our Site may contain links to third-party websites (e.g., LinkedIn, Twitter, dotsolved.com). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our Site and services are not directed at individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Material changes will be communicated via email or a prominent notice on our Site.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at: